Write offs (Payments in bond)
Write Off This option will write off the customers payment/NSF fee. After clicking the write off button a pop up will appear asking for a write off reason. The reasons available are: * Goodwill * Cannot contact the client (cannot collect) The option will only appear against payments showing as NOT paid. Whe…
Disputed Payments
A situation might occur where a payment shows as Paid in the Payments screen, but the payment might have been disputed and therefore status needs to change. A customer might contact you about this or you may see by logging into the payment processor like Worldline. How would we know if a payment is Disputed? B…
