November 7, 2022 - Payment Processing Issues
Good day, Please be advised that we have been receiving errors with the payment processor. We have reached out to the Provider to obtain information related to the errors. We wanted to let you know that we are aware of the issue and it is being worked on. During this time, you may experience issues with payment…
Worldline FAQs
In this article we wanted to cover some of the most common questions that we get asked about Worldline (formally known as Bambora). There is also an extensive online FAQ provided from Worldline, which is available via this link: FAQ | Worldline (bambora.com) How does Worldline send payments to our brokerage?…
Cancellation on Renewal
If a policy is cancelled from the renewal date, the following will occur on the payment section in bond. Example: If the renewal premium was $1000, then the policy was cancelled on the renewal date, the return premium is $1000 and the payment will show like this: Once you have completed the cancellation an…
Payment processing error messages
NEW Functionality - Release date - 8th March 2022 Credit card input errors or unacceptable card types We are changing the way the system works with regards to credit card errors on the Checkout and Pay screen in thru. Currently, if the payment method has an error, a 'system' error message is issued and thi…
