November 7, 2022 - Payment Processing Issues
Good day, Please be advised that we have been receiving errors with the payment processor. We have reached out to the Provider to obtain information related to the errors. We wanted to let you know that we are aware of the issue and it is being worked on. During this time, you may experience issues with payment…
Error warning : Something went wrong
You may see this pop up when there is an error using the Nude Solutions platform. Please enter as much information as you can into the space provided. If you do not press submit this report WILL NOT be sent to Support. You MUST press submit for the Support team to assist with the issue. This could be d…
Policy Error: Please contact [email protected]
When a customer clicks Buy Now to purchase their policy they may experience a technical error. As soon as this happens an activity is created in bond and a ticket is sent immediately to [email protected] . These support tickets are treated as high priority. The technical error could be due to the f…
Payment processing error messages
NEW Functionality - Release date - 8th March 2022 Credit card input errors or unacceptable card types We are changing the way the system works with regards to credit card errors on the Checkout and Pay screen in thru. Currently, if the payment method has an error, a 'system' error message is issued and thi…
