Renewals in pocket
Customers who use pocket can now select their renewal term (when available) and change the payment frequency & payment type of that term. With a switch to monthly payment frequency, if previously Annual, in Pocket the insured will now be able to accept their new PFA (premium finance agreement) right from pocket. W…
Manual Product - pocket features
A pocket tour (Manual Product Customers) pocket is available when you set up Manual Products too, so as a broker, you may not get to experience what your customers can see and what features this module has. This article will showcase some of screenshots of the functions and features of the module. My Overview …
A pocket tour
A pocket tour pocket is the customers portal so, as a broker, you may not get to experience what your customers can see and what features this module has. We have created a recording, which provides a brief overview : Pocket Overview Tour (video has no sound) In addition, this article will showcase some of sc…
Manual Product - Cancellation - Customer request
As this is Manual Product - there would be an expectation that you would go off the platform and proceed to cancel the policy with the insurer in the usual method, (cancel via insurer portal, email request etc.) as well as obtain release of interest from the insureds, as required. If you are waiting for a reply fr…
Cancellations from customers in pocket
If the customer creates their pocket account when they arrange their insurance policy, they will have several features that allows them to manage their own policy, including cancellations. If the customer opens their pocket account and My Policies, there are several icons available to perform certain actions includi…
Claims from customers via pocket
Here is the process that occurs when a claim is submitted by a customer, in pocket. * The Customer completes the claim tab in pocket and selects Submit. This process submits the claim to the broker . (This does differ with some carriers, please see My Mutual FAQS and Wawanesa FAQS for their processes) *…
