Payment Declines and Errors
Declined payment process When a payment declines, via the payment processor, automatic retries, NSFs fee (Non Sufficient Funds) and emails are created in the platform. Here is the process of what will happen, along with any suggested actions: Quick Guide In short, here is the flow: * 1st payment attem…
Bulletin - March 7th, 2022 - Credit Card Validation
NEW Functionality – likely release date - 8th March 2022 We are changing the way the system functions with regards to credit card errors on the Checkout and Pay screen in thru. (Errors with the input of the credit card or invalid payment types). Currently, if there is an issue with the payment method, a 'syst…
Underwriting Referrals
When a broker or customer is getting a quote in thru, with SGI, there may be occasions where the quote will refer to the underwriters. Getting a referral in thru When this happens, there will be a message/warning displayed in the quote summary section on the Customize Page. The broker or customer knows that s…
