My Mutual is only available to certain brokerages, and in some provinces. (SK Home only)

There are some differences in the processes that occur in the platform and the workflows that you may follow, so here is a summary here

 

 

 

Coverage	Coverage Details/Limits
Comprehensive Form D Homeowners	Guaranteed replacement cost (GRC)
Contingent Bylaw Coverage	$10,000 Limit
Identity Theft	$15,000 Limit unless Additional Coverage Plus added
Service Line Coverage	$10,000 limit
Fire Department Charges	$2,000 limit unless Additional Coverage Plus added
Water Protection Coverage	Optional but added by default
Personal Liability Coverage	$1,000,000

 

Coverage options:

 

Liability - $1, $2 and $3million

Deductible - $1K, $2.5K and $5K

Overland Water – Add or Decline – policy limit (based on Eligibility)

Sewer Backup only offered separately if risk is not eligible for Overland Water

Home Systems - $50K or Decline

Additional Coverage Plus – Add or Decline

Scheduled items

• Jewellery up to $20K/item ($250 deductible)
• Bikes ($250 deductible)
• Watercraft up to $150K

 

 

Registered Letter process

 

1. Broker selects Registered Letter in Bond - Email request is sent to My Mutual to cancel, by registered letter.
2. Once registered letter is processed by My Mutual – a copy needs to be sent to broker showing the cancellation date.  (You may need to follow up with My Mutual if you have not heard).
3. Broker selects Registered Letter button AGAIN in bond and enters the date – this generates another email advising you the date has been set in bond.
4. When the cancellation date arrives, then another email is generated advising the policy has been cancelled.

 

Reinstatement process

 

1. Broker selects Reinstate in Bond - Email request is sent to My Mutual to reinstate the policy.
2. Once you receive confirmation that it is okay to reinstate – Broker then must select Reinstate button in bond AGAIN to reinstate policy.
3. If these 2 actions are not completed before the cancellation date the policy cancels.

 

Claims process

 

An email is sent immediately to My Mutual with copy of the dec, app and wording along with brief description of claim (this will be updated to go to broker only if reported in Pocket – we will advise when this changes).

'Usually' when a customer submits the claim in pocket, the broker is notified in bond via activities, HOWEVER the claim is sent directly to those insurers, without broker intervention, for My Mutual claims.

 

 

Renewal process

 

• The customer renewal email is sent approximately 21 days prior to expiry date. Renewal Activity is available for the broker to review. 
• The renewal dec page and wording are attached to the policy in bond (the renewal activity). 
• The Renewal version is available under View Policy icon as 'Renewal'.
• There may be scenarios where other activities are created requesting to contact the underwriter, like this example:

 

If inflation, at renewal,  increases the dwelling limit over $750K then an Open activity will be sent to the broker (similar to Renewal Failure activity).

 

Example activity:

• Category: Renewal
• Activity Description:  <policy number> Renewal Held - please contact your Underwriter
• Alert Level/Priority:   Urgent
• Status: Open 
• Due:  45 days prior to expiry
• Assigned to: Unassigned 
• Notes:   dwelling value over binding authority