When a broker or customer is getting a quote in thru, with SGI,  there may be occasions where the quote will refer to the underwriters.

 

 

When this happens, there will be a message/warning displayed in the quote summary section on the Customize Page.  The broker or customer knows that some coverage may not have premium associated within the total cost (Sewer Back Up, for example).

 

As a customer or broker, in thru, on the Customize page the message in red font says:  "The quote limits displayed require further review.  If you chose to proceed with this policy, the coverage or premium may change after purchase."

 

Like here: 

 

 

 

Then, as a bond user, there will be an automated activity created so that for any SGI quote that is referred a broker can follow up on it.

 

Note:

• This messaging is for SGI quotes only and occurs whenever the quote is sent to Underwriter Referral or the coverage returns a $0 premium for a coverage.
• This is applicable for quotes in all provinces. 
• If the customer drops off from quote AFTER the Customize page, the platform will NOT generate the Quote Drop off activity (if you have those set), this is because there will be the Quote Referral activity, if it has referred).

 

There will be an activity, providing the following information:

 

• Category of the activity: Quote Referral
• Activity type: Lead Management
• Activity Description: [customer name] current quote will be referred to SGI for Underwriting Review, contact SGI to find out reasons and then contact customer.
• Activity Alert Level: Urgent
• Activity Status: Open
• Due: same day, but can be moved manually. 
• Notes include: Current date and time

 

Example: 

 

 

 

 

After proceeding to 'Buy Now' on the Checkout and Pay screen, the broker will be directed to the customer profile screen, in bond:

 

• Yellow verbiage showing the policy is waiting for underwriter review.
• No Payments or Transactions.
• Add Claim, Change Policy and Cancel icons are grey/not active.
• Underwriting referral activity is created.
• The Underwriting icon shows = Pending Issuance.
• Customer gets an email to confirm the policy is under review (example shown below).

 

 

 

 

 

 

 

The activity states that you can call or email underwriting, for them to review. 

If you did not call or email them, the insurer will still be notified of the referral and will action it. 

If the system is taking long than usual to see that update, it may be worth checking the insurers site first (Boss for example, with SGI) to see if there has been an update there.

Whatever the outcome, once this has been actioned by the insurers at their end, the information will be updated in the platform, within a couple of hours.

 

 

If the referral is approved, and once the sync is received in the platform (within approx 2 hours*, see note at the bottom), bond will update to show:

 

• The yellow verbiage about the referral is gone, instead it will show the policy number and policy start date.
• The Payments and Transactions tab is available, showing relevant transactions and payments that are to be collected or have been collected.
• The Add Claim, Change Policy and Cancel icons are active and are no longer greyed out.
• Underwriting referral activity is updated with whatever has been actioned by the insurer (approved, for example) and will be closed. 
• The Customer gets an email with their policy.
• The Underwriting icon shows New Policy, instead of Pending Issuance.
• Policy Documents icon will show the copy of the New Policy documents, once app and premium finance agreement accepted by the customer.
• If the customer was referred by a referral partner and a code was used, if the partnership is set up in podium to receive a copy of the policy documents, they would be sent at this point.

 

 

 

There can be occasions where the sync from an insurer (SGI, for example) may get stuck and, therefore, not update in bond.  This typically can be if the insurer is declining the risk.  If you see that the policy or change policy has been declined by the insurer (verbally or in their portal, for example), and if you have not received this update sync in the Nude platform, within the time frame noted below, please submit a Support ticket with the customer name, policy # and WHEN the insurers processed the decline.   Our team will force the sync through and it will update shortly after.

 

 

There is a job that runs every 2 hours that will pull through the updates, from insurer APIs. However, on occasion, this can take longer.  Before reporting a delay in getting the synced information, please wait until the next day. If the Customer Profile is not updated by around noon that next day, this would be the time to submit a Support ticket request. (All sync jobs are reviewed every morning, by our team, to check for failures in the sync. If the sync is pushed through by our team, any backlogs could take a further couple of hours to refresh. This is why we request the delay in the support ticket until around noon).