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If a policy is cancelled from the renewal date, the following will occur on the payment section in bond.
Example:
If the renewal premium was $1000, then the policy was cancelled on the renewal date, the return premium is $1000 and the payment will show like this:
Once you have completed the cancellation and where the cancellation date is the renewal date, the premium will change to reflect $0.
The above image is the correct process for the platform. The payment processor does not process $0 payments, so it will not transact anything on the customers payment method and will not reflect in the system.
You do not need to take the status of the payment off Unpaid, it can be left on this basis.
No reporting will be affected by leaving this payment status as Unpaid.
When a Customer processes a cancellation in pocket
