On the 'Check out and Pay' page you will have the option to select Manual payment.

Manual payments are offered so that you have the option to accept other forms of payment like cash or cheque or e transfer. 

 

If you pick Manual Payment on the Check out and pay page, you will not be required to enter any payment methods so if you proceed to Buy, you will be transferred to the customer details screen in bond, where you can complete the manual payment transaction.  

 

 

• From the Customer Details screen, the Payments are on the bottom right, shown here:

 

 

 

 

• To process a payment, you have received from your customer - select Pay.
• You will open a new tab asking for payment method (Cash, Cheque, E Transfer) and payment date and you will fill in those fields and Submit to complete the process of applying a manual payment.
• The status of the payment will change from Unpaid to Paid, like here:

 

 

 

You will also note that the Action (3 dots) icon is available and, if selected, there is the menu option to Dispute the payment. However, as you have chosen Manual Payment and manually taken a payment, you cannot dispute it and you will get validation verbiage which prevents you from proceeding.

 

 

 

No, they will not see this as an option when buying or when using pocket and it is only available for logged in users of the platform (brokers).

 

 

Hold: If you want to put a hold on a payment to stop it from going through the payment processor (not for manual payments) See Article : 'Payment Action Buttons' for more on this process. 

Write Off: Used to write a payment off in bond - See Article : 'Write offs (Payments in bond)' for this process.

Pay: Select to process a payment you have received in your office.

 

If you want to change all payment dates or frequency or payment type - See Article : 'How to change payment dates'.