Can I process a change more than 30 days ahead?

No. The calendar in the Change Policy feature will also only allow you to pick a date that is available, so you wont accidentally be able to perform it either. 

 

Can I process a change of address to a different province? 

Not the location/risk address. Even if the insurer accepts policies in each province, there is not the current functionality to change the policy. The insurance application questions vary between provinces which is one reason why a cancel and replace would be the approach suggested.   This is the same for all policy types (Condo, Home etc) with connected partners such as Agile Sprint or SGI.

 

It is possible, if it is the mailing address only that you are changing.

 

Why cant I open the customer profile screen from the activity in the bond activity overview screen?

 

If you are in the overview screen and you do NOT have the 'Open Client Tab' option on the menu, it is because the tab is already open for that customer in bond.

 

 

If I  arrange a home policy and the customer tells me some of the property info is wrong, how do I change this? 

If it is information that is included in the 'Lets Confirm Some Details' page, (this is the page where you review the property details including the year of build, upgrades on electrics, plumbing, roof and other construction related questions), then you can simply requote and save, as a quote only on the updated details, to see what the reconstruction cost is and any restrictions there may be regarding coverage (water, SBU etc) on the property might be. Then refer the risk to the insurers. If they are happy with you doing the amendment in the platform and saving the new reconstruction cost calculation to the file.

 

There would be a few options for you to obtain the reconstruction cost. 

1. If you have any off platform ITV rater like Opta, you could just run it to determine the reconstruction cost.
2. You could start a new quote, add the woodstove an obtain the revised dwelling limit. 
3. Or you could do a policy change on the customer in bond and then compare the premium to see if there were any changes.  Do that by using the Change Policy icon and amending the reconstruction cost there. It appears under the Overrides tab.

 

If not, will need to cancel the policy you arranged and set up a new one on the correct information.  The property details section is linked to iClarify and provides a reconstruction cost, so you would need to ensure that this is updated and this is not possible via the Change Policy section.  In addition, exclusions or terms may apply depending on the year of upgrades or construction. 

 

Can I go into the Policy Change, on a Home policy, and update the reconstruction cost? 

See the above notes, on the previous question.  A new quote should be run through thru,  and the Iclarify calculator will provide the new reconstruction cost.

 

Why do I sometimes see this message when trying to process an Agile Sprint Change?

 

This message appears when the coverage that you are trying to change is not available from Agile Sprint contract assigned to that policy (they have multiple contracts with differing terms).  An example might be increasing liability coverage.  If the liability with one contract is a maximum of $2 million and you are trying to increase to $3 million, this message will appear and the only option is to cancel the existing policy and issue a new one on the increased level of liability/coverage. That will be assigned to appropriate contract.

 

Why is the Change Policy icon greyed out and I cannot use it? 

There are a few reasons why this might happen, but a common one is that there is a change actioned on the policy already and the date of the current change needs to PASS before others can be processed.  An example is:

A registered letter was sent out. Until the policy has been reinstated, the Change Policy icon will be grey.  

Another example is the renewal.  You can make one change whilst the policy is in a Pending Renewal state (renewal has been created but not past the renewal date yet).  However, if you have already made one change you will have to wait for the renewal date before you can process a further change policy.  

 

When I try to change the mailing address, it reverts back to the old one and the new address doesnt stick. Why?  

A valid Canada Post mailing address is required and this can often be the cause of this error. Commonly this would be a problem with PO boxes. To overcome this, you can confirm the proper mailing addresses in Canada Posts' website 

Find a Postal Code by entering the postal code. Put in the postal code and select the address from the drop down to confirm the correct one (correct layout and abbreviations etc). Ensure that it needs to be exactly as per Canada Post, so if Canada Post says ST instead of Street, use ST. Then use this address when performing the change in bond. 

 

Can I process a change on the policy when it is due for renewal?

Yes,  one change is allowed. Once you have made one change, whilst the renewal is pending, you will have to wait for the renewal date to pass before other changes can occur. If you know that you will want to add a specific change to the renewal or include a discount, it would be advised to speak to your customer in advance of making that change to ensure that you are processing all changes at the same time, otherwise that will be considered as two changes and you will have to wait until renewal to perform the '2nd' one.   

 

You cannot, however, change the Customer Profile screen whilst the renewal is pending.  If you try to edit any of the fields on this screen you will see the warning verbiage:

 

 

Any of the above fields cannot be changed until the renewal date.

Setting an activity to process the change once the renewal date has arrived and processing then, would be a suggested workflow. 

 

I get an error message when trying to perform Change Policy - should I immediately report to Nude Support?

An error message box could pop up if there is a lockout or decline from the insurers.  Even if the change that you are trying to make is not linked to changing the address, this would block the Change Policy.  The process, when the error message appears,  should be to check Periscope (or ask someone who has permission to access Periscope) and see if the postal code is a lockout.  If it is not in your own platform as a lockout, it might still be on the insurers side, so you should contact them and ask them if that is what is causing the error.  Discuss with the insurer what action needs to be taken to resolve or process the change.   If support is required after this has been done, then submit a ticket including all steps taken and any emails from the insurers, if provided.

 

What happens if a client is now deceased?

If you have been advised by a property manager, relative or friend that a client has passed away, please contact the carrier/insurer and follow their underwriting guidelines.