This article will provide you with the process of completing this section when you have bound the policy, premium is confirmed, and you want to Bill the policy.

 

 

 

 

How to complete this page: 

 

 

The above section shows whether the customer has the option to pay monthly or annually.  If monthly does not show here, it is likely that the financing settings have not been set up for this MP.  This is a process that those with admin permissions for black can correct.

 

 

This section is familiar as its used the same as modern policy sales.  You can see the summary of the policy without going back a page and to use to reconfirm with your customer before processing a payment.

 

 

This section of the screen may vary, depending on what permissions you have as a user. Please refer to your Digital Champion if you need to check your permissions.  

 

Here you have control over:

 

• First payment date - you can change when the first payment is collected.  PLEASE ensure that you make this change on the same day as you are arranging the policy, as the payment will automatically be taken overnight, so trying to change it the following day will not be possible (the payment will have been collected).  Also, you will notice that the date can only be moved a certain number of days ahead, typically 7 days. The calendar will only let you select available dates. 
• Preferred recurring date - Use this section to input the date the payments should be for other payments, going forward.  Similarly to the first payment, you will only be able to select a date within a certain time frame. 
• Type of First Payment - Flat or % of the premium can be selected. 
• Amend First Payment Amount - You can input an amount more than the platform will suggest if you want to collect more from the customer.  There will be a warning message pop up if you select lower than you are permitted to. Example shown here: 

 

 

 

 

You will be able to select from existing details held on the platform if they exist or New Payment Type.

If New Payment type:

• Payment Method: Credit Card, Direct Debit or Manual Payment.  Input the account details for Credit or Direct Debit.  You will input the Manual Payment in bond, later, if selected. See article - 'Manual Products - Manual Payments'. 

If the customer wants to use one payment method for the first payment, then change it for future payments, you can input the first method in this screen, then go to Payments in bond and change from there for future payments.  You may want to wait for the first payment to be collected before inputting the future account details.

 

 

• Email will email the agreement to the customer, they will have a link to click which opens up their document for their signature. 
• View will allow the broker to view and accept on behalf of the customer.  Not all users have this permission.  If you need to review your permissions, contact your Digital Champion.
• If you choose View, you will then be asked to select the reason for accepting on your customers behalf - Is it because you have verbal consent or because you have a signed application on your file?  
• Answer this, you will also be given a field to add an attachment here via drag and drop / upload. 

 

Regarding the Email that is sent to the customer for Consent and Disclosure;

 

When a Manual Product Policy is Billed or Issued, and Consent & Disclosure (C&D) is sent, an Open activity is created for broker to follow up on customer acceptance HOWEVER the broker can close it themselves even if customer has not accepted. 

 

If a Premium Finance Agreement (PFA) has been sent to the customer this MUST be accepted and therefore the activity to remain open until this is accepted - the broker will NOT be able to manually close if PFA is sent. The customer must accept BOTH C&D AND PFA for the activity to be closed. There is also the option to be able to resend the email to the customer from the activity, if needed.

 

Once the customer has accepted, then the C&D and PFA are attached to the activity and then (and only then!) is the activity closed.

 

So, if you come across this type of activity and you cannot close it, it is likely because a signature/acceptance is required, from the customer. 

 

 

 

 

This section will only appear if your organization has Roles set up in admin and the Role Name may differ as you can manually input the Roles and there might also only be one Role field available. 

If you want to learn about Roles (so you can allocate a user to a policy) go to Article: 'Roles'.

If this is set up, you can use the drop-down menus to select a user for each of those Roles.

 

 

 

There is a reminder to check the start date of the policy, select back if you need to change it.

 

 

Binder Bill - should be used if you are issuing the policy on a Binder, and you have an indication of the premium but it could change once issued by the insurer.  The premium is invoiced and may change when the document is issued by the insurer.  But the payment schedule is created, if monthly is selected, so that payments can start to be collected in case of a delay with the documents and confirmation of the premium from the insurer.

 

Bill Policy- is used when you have the policy documentation and/or declaration, the premium is confirmed by the insurer (via the portal, phone call etc.) and is invoiced accordingly.

 

If Bill policy is selected, you have completed the payment screen, the policy will now appear in bond.

 

You will get a pop up asking you to check the policy start date.

You will get a pop up confirming the 'Policy Added Successfully'. 

 

 

 

After completing this payment screen and if you have issued under a BINDER and you need to Binder Bill - please refer to Article - 'Manual Product - Binder Bill'.